Privacy Policy

Last updated: January 2026

This Privacy Policy describes how Syd Digi Inc. ("we", "us", "our") collects, uses, protects, and discloses information obtained from visitors to our website and users of our services ("you", "user", "visitor", "client"). By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Syd Digi Inc. is a Canadian company based in Vancouver, British Columbia. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. For visitors from other jurisdictions, we also respect the privacy rights afforded under your local laws, including the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

1. Information We Collect

We collect personal information that you voluntarily provide when you contact us, request services, fill out forms, or communicate with us, including but not limited to:

• Name

• Email address

• Phone number

• Company or organisation name

• Job title or role

• Location (city, province/state, country)

• LinkedIn profile or website URL (if provided)

• Any other information you choose to include in messages, forms, or during consultations (e.g., project details, career goals, service preferences)

For Career Coaching Clients:
We may collect additional information relevant to providing coaching services, such as career history, professional goals, resume content, and feedback from coaching sessions.

For Consulting Clients:
We may collect information about your organisation, project scope, team structure, and transformation objectives as needed to deliver our services.

We may also collect non-personal, technical information automatically when you visit our website, such as:

• IP address

• Browser type and version

• Pages visited and time spent on our site

• Referring website or source

• Device and operating system information

• Other usage data for website analytics

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services (consulting, coaching, speaking, workshops)

• Deliver and customise our services to meet your needs

• Send you confirmations, communications, or follow-up messages related to your request or engagement

• Provide support and client service

• Send occasional updates about our services, insights, or events (only with your consent, and you may unsubscribe at any time)

• Improve our services and website through analytics and feedback

• Comply with legal or regulatory obligations as required

We do not sell, rent, or trade your personal data to third parties for marketing or advertising purposes.

3. Contact Forms & Communications

When you submit a message via the contact form on our website, the details are sent directly to our team at hello@syddigi.ca. We use this information solely to respond to your request.

We do not use your contact information for unsolicited marketing, nor do we share it with third parties—unless sharing is required to deliver a service you have requested (for example, coordinating with a partner consultant or event organiser with your knowledge and consent).

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and collect anonymous usage data (such as pages visited, session duration, and traffic sources).

Types of cookies we may use:

• Essential cookies: Required for the website to function properly

• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)

• Preference cookies: Remember your settings and preferences

If you prefer not to allow cookies, you may disable them in your browser settings. However, disabling cookies may affect your experience on our site.

Google Analytics:
We use Google Analytics to collect anonymous data about website usage. Google Analytics uses cookies to track visitor interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure protocols (SSL/HTTPS) for data transmission

• Restricted access to personal information within our team

• Secure storage of client records and communications

• Regular review of our data handling practices

Although we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

If a data breach occurs, we will take appropriate measures to respond and notify affected individuals as required by applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• To provide ongoing services or maintain our client relationship

• To comply with legal, accounting, or reporting requirements

• To resolve disputes and enforce our agreements

When personal information is no longer required, we securely delete or anonymise it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

For all users:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal data (subject to legal or operational requirements)

• Withdrawal of consent: Withdraw consent for processing where consent was the legal basis

Additional rights for visitors from the European Economic Area (GDPR):

• Portability: Request your data in a structured, commonly used format

• Restriction: Request restriction of processing in certain circumstances

• Objection: Object to processing based on legitimate interests

• Complaint: Lodge a complaint with a supervisory authority

For Canadian residents (PIPEDA):
You have the right to access your personal information, challenge its accuracy, and withdraw consent (subject to legal restrictions). We will respond to access requests within 30 days.

To exercise any of these rights, please contact us at hello@syddigi.ca.

8. International Data Transfers

Syd Digi Inc. is based in Canada. If you are accessing our website or services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada.

Canada has been recognised by the European Commission as providing adequate protection for personal data. By using our website or services, you consent to the transfer of your information to Canada.

9. Third-Party Services

We may use third-party services to support our operations, including:

• Website hosting: Framer

• Analytics: Google Analytics

• Email services: For responding to inquiries and client communications

• Payment processing: For paid services (career coaching, consulting engagements)

• Scheduling tools: For booking consultations or coaching sessions

We ensure that third-party providers who process data on our behalf maintain appropriate data protection standards. We do not share more personal data than is strictly necessary for them to provide their services.

External links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Syd Digi Inc.

Email: hello@syddigi.ca
Location: Kitchener, Ontario, Canada
Website: www.syddigi.ca

We will respond to your inquiry within 30 days.

This Privacy Policy was last updated in January 2026.